Support

Stuff happens - We are here to help

805-541-8292

What ever it is, from a coke spilled on the console to a lightning strike that let the magic smoke out of all your dimmers, we want to get you back up and running as soon as possible.

Repairs

If something goes wrong, we are ready to help you get your equipment back up and running as soon as possible by servicing it here at the factory or supporting you with troubleshooting and a field repair.

Parts

If you are qualified to make a field repair, we are happy to support you with some of the parts needed for more common repairs.

Frequently Asked Questions

Over 40 years, we have accumulated many answers to common questions which amounts to a significant knowledge base that we are happy to share with you.

 
 
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Legacy Manuals and Such

After over 40 years, there are some products we no longer produce, but that doesn't mean some of those old manuals aren't still available.

Please see below for our available past products' manuals, old versions of current product manuals, and legacy product downloads. Current manuals are on the individual product pages.

 
 

Manuals for Legacy Products

  • IQ192 IQ192 DMX Controller

  • CM-SS/TS ControlMaster Single-Scene / Two-Scene

  • SM1 SceneMaster One

  • SM6 SceneMaster 6

 

  • TechPro II PC Expansion Card interface for PC-DOS, DMX512 out

  • StarPort DOS Parallel Port interface for PC-DOS, DMX512 in and out

  • StarPort Win USB interface for Windows 98/XP, DMX512 in and out

 

Old Versions of Manuals for Current Products

  • MTX-DE8 8 Channel DMX Decoder pre-2020

  • DM124 DimmerMaster 124 (Shoebox)

  • DM124 DimmerMaster 124 WallMount

  • DM406 DimmerMaster 406 (Shoebox)

  • DM410 DimmerMaster 410 (Shoebox)

  • DM412 DimmerMaster 412 WallMount

  • Shoeboxes pre-2023

  • HLC1-6 1 to 6 Channel House Light Controllers

  • IQ512 IQ512 DMX Controller (2001)

StarPort Software for Windows Downloads

 
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